15% off your order of $150 or more with code SEPTEMBER.

FAQ

Ordering

What payment methods does Amour Vert accept?

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops.

 

I have a question about my order, what should I do?!

Have a question? E-Mail us at hello@amourvert.com. We’re here 9:00am to 5:00pm PST. We’re will gladly answer any of your questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.  You can pretty much ask us anything you want to know and we will get you answers!

 

Shipping

When will my order ship out?

Depending on the availability of the item, your order will ship out no later than 48 hours from your purchase date. If anything were to change, we will contact you. Orders placed after 12 pm on Friday will be processed the following Monday morning, major Holidays excluded. 

Expedited orders will be processed and shipped out same day when placed by 12pm PT.

 

Where does your clothing ship from?

All orders ship from our warehouse and stores in beautiful California.

 

How long does it take my order to arrive? Can it be expedited?

All domestic orders ship absolutely free via UPS Ground and take 5-7 business days to arrive unless otherwise stated. At checkout, you can choose UPS 2-Day expedited shipping for $20 or UPS Next Day for $40, excluding weekends.

Unfortunately, we cannot ship to P.O. Boxes or A.P.O. Boxes

Does Amour Vert ship internationally?

We ship internationally to select countries including Canada, Australia, Hong Kong, Japan, Singapore, South Korea, Switzerland, and United Arab Emirates. International shipping is a flat rate of $20.

Please visit our International Orders help page for more information on international orders and returns. Breakable items, like candles and ceramics, are unable to be shipped internationally at this time.

 

Returns & Exchanges

Returns

If for any reason you are not 100% happy with your Amour Vert items, we will gladly accept returns within 30 days of purchase.  Return amount will be credited back to the original form of payment.

We will accept only items that are returned unworn and undamaged with tags still attached. An in-home try-on is perfectly acceptable.

You can return your purchase to any of our retail locations or by mail.

To return by mail, head to:

http://www.amourvert.com/returns and enter your email address you used to place your order to begin the return or exchange process.

Please note that for returns a $7 return shipping and processing fee will be deducted from your refund to cover the shipping label. There is only one $7 charge for each shipping label, regardless of how many items you are returning in one box. There is also no charge for returning items in-store.

If you are shipping from an APO, please use an alternate ship from address for your return as UPS does not recognize APO addresses.

Please note that our warehouse cannot handle returns that are not completed through our returns portal at amourvert.com/returns.

All marked-down sale items are considered Final Sale and cannot be returned or exchanged. Items purchased at full-price with a coupon code are still returnable.

If your order is damaged upon arrival, we’ll gladly take it back. Please contact customer service.

Exchanges

We are unable to process exchanges right now as we are a small-batch, local retailer. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

 

Fit, Sizing and Care

What size should I get?

Sizing varies from brand to brand.  Check out our Women's Sizing Guide to find out what size in Amour Vert works best for you.

 

Where can I try things on?

We have a San Francisco brick and mortar in the trendy Hayes Valley district that you can stop by if you're in the area!

 

What are the care instructions for my new garments?

We design all of our clothes with cleaning in mind, therefore all of our T-Shirts can be machine washed on cold and tumbled dry.  Other pieces can all be hand washed and air dried.

 

Catalog

How do I request a catalog?

We're thrilled you'd like to receive our catalog! Simply fill out this form, and we will add you to our mailing list.

 

How can I opt out of receiving your catalog?

We're sorry to see you go! If you no longer wish to receive our catalog, please fill out this form.

Please note that you might get one or two additional catalogs after unsubscribing as it takes time for your request to take effect!

 

Other Stuff

How do I stay up to date?

Become a Member and sign up to our newsletter; don't worry, we won't bombard you with constant e-mails.

 

Do you offer gift cards?

Yes, you can buy gift cards here.

Gift Cards are online only and available only in the US. They never expire or have any additional processing fees.

They are delivered via email and you can enter your unique code during checkout. If you don't spend all the amount in one order, the remainder can be used on your next order. You can also use it towards tax and shipping.

Unfortunately, gift cards are excluded for promotions and discounts. 

They are not redeemable for cash except when required by law.

 

I’d like to sell Amour Vert in my store/boutique, what do I do?

Contact our wholesale team using sales@amourvert.com or check us out on joor.com. We are always happy to make new friends and partners.  Someone will get back to you about opportunities and possibilities.

 

Where is your clothing made?

All of our amazing designs are created out of our offices in San Francisco and almost all of our manufacturing is done in factories within a 20 mile radius of us.  Recently we have begun to source for our luxurious heavier knitwear from friends and trusted partners overseas.

 

What does being Sustainable mean to Amour Vert?

Sustainable to us means simply being smart about the decisions made in our design and manufacturing process.  We strive to have the lowest impact on our environment and other people we possibly can.

 

Amour Vert means 'Green Love' in French...but why a French name?

Our founder and designer, Linda Balti, is Parisian.  She moved stateside in 2009 and began creating Amour Vert when she saw a real need in the marketplace for fashionable, reasonably priced, eco-conscious clothing.

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