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FAQ

Ordering

What payment methods does Amour Vert accept?

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops.

 

I have a question about my order, what should I do?!

Have a question? E-Mail us at hello@amourvert.com. We’re here 9:00am to 5:00pm PST. We’re will gladly answer any of your questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.  You can pretty much ask us anything you want to know and we will get you answers!

Shipping

When will my order ship out?

Depending on the availability of the item, your order will ship out no later than 48 hours from your purchase date. If anything were to change, we will contact you.

Orders placed after 12pm PST on Friday will be processed the following Monday morning, major Holidays excluded.


Expedited orders will be processed and shipped out same day when placed by 12pm PST.


We ship via FEDEX. Unfortunately, at this time we cannot ship to P.O. Boxes or A. P. O. Boxes, as FEDEX does not deliver to them.

 

Where does your clothing ship from?

All orders ship from our warehouse and stores in beautiful California.

 

How long does it take my order to arrive? Can it be expedited?

All domestic orders ship absolutely free via FEDEX Ground and take 4-8 business days to arrive within the contiguous United States. At checkout, you can choose  Express 2-Day shipping for $20 or Express Standard Overnight for $40. Expedited orders are guaranteed to arrive by 8pm, excluding Sundays.

Does Amour Vert ship internationally?

We ship internationally to Canada via UPS. International shipping is a flat rate of $20.

Please note that you are responsible for the customs & duties incurred.

Please visit our International Orders help page for more information on international orders and returns. Breakable items, like candles and ceramics, are unable to be shipped internationally at this time. 

 

Q: Are your shipping bags made of recycled materials?

A: Yes, our Eco natural Shipping Bags are made of 100% recycled content consisting of 90% post-consumer material.

Q: What is the difference between biodegradable and compostable?

A: In this case, our shipping bags are both biodegradable AND compostable.

Biodegradable: This means the bag will break down into carbon dioxide, water, and biomass in a reasonable amount of time in a natural environment. The “natural environment” is the key. A landfill is NOT a natural environment as it lacks the microorganisms and organisms required for waste to properly degrade. Biodegradation may also not occur in a timely fashion if shipping bags are disposed of inside another container or plastic bag.

Compostable: The EPA definition of compostable is an organic material that decomposes under a controlled biological process in the presence of air. To be considered compostable, products must degrade in a reasonable time (a couple of months) without creating any visible or toxic residues. Composting can occur at a commercial facility or in a home composter.

Q: Is it better to compost or recycle your shipping bags?

A: Either option is acceptable but please, DON’T THROW THEM IN THE TRASH!

Returns & Exchanges

Return Policy - Online Purchases

If for any reason, you are not 100% happy with your Amour Vert items, we will gladly accept returns that meet four simple conditions. Any returns that do not meet any of our four return requirements will be shipped back to you.

1. Merchandise must be of unworn and unwashed with the tags still attached.
2. Return must be shipped to us within 30 days of purchase, unless covered by our Special Holiday Returns policy*.
3. All returns must be made through our returns process below. Our systems cannot accept and process returns made from outside shipping methods.
4. Sale items can fall in one of two categories: Most markdowns are returnable for store credit (no refunds). However, some markdowns are final sale. Both cases will be clearly stated in the product page, in the cart and in checkout.

Return amount will be credited back to the original form of payment.

A $7 return shipping and processing fee will be deducted from your refund if you choose to be refunded to your original payment method. If you choose store credit, we will wave the $7 fee.

Please note that refunds may take 2-7 business days for to post to your account.

Special Holiday Returns - Holiday orders placed after November 6th, will be eligible for return until January 10th. 

How to Return an Item

In Store

We offer free returns at any of our retail locations. 

By Mail

To return by mail, head to: http://www.amourvert.com/returns and enter your order number and shipping zip code. After entering your information, we will provide you with a pre-paid Fedex label. A $7 return shipping and processing fee will be deducted from your refund.

If you are shipping from an APO, please use an alternate ship from address for your return as UPS does not recognize APO addresses.

Please note that our warehouse systems cannot process returns that are not completed through our returns portal at amourvert.com/returns. If you do not use our process, your item will be shipped back to you.

Exchanges

We now offer exchanges! You can now exchange an item anything else on our site. Exchanges will be waived the $7 shipping fee.

Head to: http://www.amourvert.com/returns and enter the email address you used to place your order to begin the return or exchange process.

We will issue you a complimentary return label for the item(s) that did not work out. Just mail it back! Once you mail back your items, an order for your exchange will be placed automatically.

Please note that we need to receive the original item back in new, unwashed condition with tags attached (in accordance with our Returns policy), and within 30 days of purchase. If we do not receive the original item, you will be charged for the item(s) you exchanged for.

Return Policy - Retail Stores

Amour Vert retail stores accept returns for unworn items with tags still attached within 14 days. Refunds will be issued to the original form of payment. After 14 days and within 30 days of original purchase date, refunds will be issues as store credit or exchange in the value of the current selling price. After 30 days, as well as all sale items cannot be returned or exchanged.

 

Fit, Sizing and Care

What size should I get?

Sizing varies from brand to brand.  Check out our Women's Sizing Guide to find out what size in Amour Vert works best for you.

Where can I try things on?

You can visit any one of our stores to try anything on. A full list here

 

What are the care instructions for my new garments?

We design all of our clothes with cleaning in mind, therefore all of our T-Shirts can be machine washed on cold and tumbled dry.  Other pieces can all be hand washed and air dried.

 

Catalog

How do I request a catalog?

We're thrilled you'd like to receive our catalog! Simply fill out this form, and we will add you to our mailing list.

 

How can I opt out of receiving your catalog?

We're sorry to see you go! If you no longer wish to receive our catalog, please fill out this form.

Please note that you might get one or two additional catalogs after unsubscribing as it takes time for your request to take effect!

Gift Cards

We offer digital gift cards, available for purchase here. And physical gift cards, available for purchase at one of our store locations.

Gift Cards are online only and available only in the US. They never expire or have any additional processing fees.

Unfortunately, gift cards are excluded for promotions and discounts. 

They are not redeemable for cash except when required by law.

Digital Gift Cards

Digital gift cards are delivered via email to the purchaser, who can then forward it to the recipient, or print it out. For security reasons, we cannot send digital gift cards directly to the recipient.

To redeem a digital gift card enter your unique code at checkout. If you don't spend all the amount in one order, the remainder can be used on your next order. You can also use it towards tax and shipping.

To check the balance on the gift card, click on the email provided when the gift card was issued or contact customer service at hello@amourvert.com. 

Physical Gift Cards

Physical gift cards are available for purchase at stores only. 

To redeem your gift card online, enter the numbers printed on your card at checkout, leaving out the last digit.  You can also hand the cart to a store associate when checking out at a store. 

To check the balance of a physical gift card, please contact customer service at hello@amourvert.com, or ask a store associate.

Other Stuff

How do I stay up to date?

Become a Member and sign up to our newsletter; don't worry, we won't bombard you with constant e-mails.

 Where is your clothing made?

All of our amazing designs are created out of our offices in San Francisco and almost all of our manufacturing is done in factories within a 20 mile radius of us.  

Currently all of our products are made in the US, except our sweaters. Our sweaters are 3D knit, and there are only a few machines in the world that can produce them exactly how we want to. As a result, we decided to make our sweaters in China at a factory that we carefully selected because it aligns with our ethical values and meets our sustainability standards. We have a personal relationship with them.

What does being Sustainable mean to Amour Vert?

Sustainable to us means simply being smart about the decisions made in our design and manufacturing process.  We strive to have the lowest impact on our environment and other people we possibly can.

 

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