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Wholesale Account Manager

Wholesale Account Manager


The Wholesale Account Manager is responsible for the relationship between Amour Vert and our wholesale clients in your assigned territories.  This vital role for the organization includes fulfilling sales orders, managing returns, invoicing, collecting payment, working closely with our sales reps and all communication with our specialty retailers.   The Account Manager will implement marketing tools to drive re-orders and inform clients of “immediates”, overstocks and special sales.  The Account Manager reports to the Wholesale Operations Manager.

Responsibilities

Communications:  Field incoming emails and phone calls while increasing client satisfaction levels. Demonstrate a highly professional demeanor while providing exceptional service to our clients via phone and e-mail and resolving their issues within a 24 hour time frame. Maintain frequent communication with Amour Vert sales reps to enforce client satisfaction.

Receiving & Shipping of Merchandise: Ensure that sales orders are filled completely and without errors, and shipments to customers are on time. Assist Wholesale Operations Manager with inventory allocations and process orders accordingly.

Invoicing/Payment Collection:  Data entry and processing of sales orders through JOOR, invoices and payments. Includes managing the relationship with our factoring company.

Analysis and Reporting:  Track sales activities, client interactions, and client history within our internal systems.  Help continuously improve the client experience by communicating customer feedback to management.

Inside Sales: Generate new business in existing accounts through up-sell opportunities and re-ordering.  Create partnership program for biggest customers.   

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